Volkswagen Group will recall a total of approximately 8.5 million vehicles in Europe, including 2.4 million vehicles in Germany.
Outside of Europe, each individual country will clarify in detail which emissions classes of the EA 189 engine are affected.
Volkswagen Group will contact customers and inform them directly, however every Volkswagen customer can visit the German website www.volkswagen.de/info set up on 2 October 2015 and enter the chassis number of their vehicle to find out straight away whether they are affected. Similar customer websites are active in the other EU countries for the Audi, SEAT and ŠKODA brands.
Work on the technical solutions detailed in the plan of measures is currently proceeding at full speed. Remedial action on the vehicles will begin in January 2016 – at no cost to Volkswagen’s customers. The technical solutions can involve software as well as hardware measures. These are currently being developed for each affected series and each affected model year. Volkswagen will subsequently inform the owners of these vehicles over the next weeks and months.
Volkswagen says that all of the vehicles affected remain technically safe and roadworthy, and that the current successor generation of EA 288 diesel engines (in use since 2012) is not affected.